FAQ

You should place your order as soon as you know the date of your event. We book up about 3 weeks in advance. Your order is secured and confirmed once a 50% deposit is sent. The remainder of the payment is due the day before pickup or delivery. For all custom cakes, we require a minimum 2-3 week notice. For wedding orders, we suggest you book 3+ months in advance.

For wedding cakes, not at all! During your free initial consultation, we discuss all the little details regarding your event. If you are unsure of your theme at this time, we can always schedule a second consultation to discuss your ideas. 

Yes, we encourage you to send in any inspiration photos you may have through our cake order forms. We will use those as inspiration only. The cake will not be an exact replica as every artist has their own unique style.

At this time we do not offer Eggless, Gluten-free or Nut Free items.

Wedding cake consultations are free.  Cake tasting consultation fees are non-refundable.

We require all cake orders to have a 50% deposit paid at time of order.  The other 50% will be due on the day before pickup or delivery.

All cake cancellations would need to be received at least 1 week in advance for custom cakes and 2 weeks in advance for wedding cakes to receive a refund of the 50% deposit. Cancellations within those time periods of cake pick-up or delivery date will result in no deposit refund given.

There will be a $10.00 fee for any changes made to cake orders within 48 hours of delivery/pickup date. Please be aware some changes may not be accepted.

We are not responsible for any damages done to cakes after they leave our hands.

If you are local, and would like to pick up your cake or chocolate bar order, just select that on checkout for chocolate bars, and for cakes select “pickup” in the cake order form.

Please note: We will arrange a time with you for pick up. If you are going to be late, please let us know in advance. If you are going to be more than 30 minutes late, we may need to arrange another time/day for pick up, so please make sure the time you select works for you.

Yes! For the chocolate bars, we have a limited stock as all of our bars are hand-made to perfection.  There will be release dates so be sure to follow us on Instagram and sign up for our email list on our Homepage to stay in the loop.

You can also contact us to place a special order for Chocolate bars.

All chocolate bars are handcrafted and made to order.  Once a custom chocolate bar creation has started there will be no refunds. We will only offer refunds on signature chocolate bars that have not been shipped.

Custom chocolate bars ship every Monday. The cutoff for orders is every Friday night 11:59 pm EST. Any custom order placed after the cutoff time will be made and shipped the following Monday.

If you select pickup on checkout, you will receive an email with the address for pickup when the chocolate bars are ready.

Unfortunately, at this time we only ship to Canada and the US.

We are based out of Toronto, Ontario, Canada! If you live in the area and would like to pick up your order, choose that option at checkout.

Awesome! Please send us an inquiry here and we will get back to you asap.

Baby Cakes Bakeryyy collects the information you provide when contacting us or requesting an order, including your name, contact details, and order requirements. We use it to respond to inquiries and manage your orders. We send newsletters only if you opt in.

We do not sell or rent your personal information or share it with others for their own marketing. Information may be processed by service providers supporting our website, email, and orders, or disclosed when required by law.

We take reasonable steps to protect your information and retain it only as needed for these purposes and legal requirements.

For privacy questions, or to request access, correction, or deletion of your information where applicable, contact sheldon@babycakesbakeryyy.com.